Behavioral Based Interview Questions
When answering behavioral based questions, use the S.T.A.R. method (Situation, Task, Action taken, and Result). For example, if the interviewer asks you, “Tell me about a time when you had to handle an angry customer,” your response could be:
“When I was working at a department store, a customer was mad about our return policy. I listened to the customer express her frustration, and calmly explained to her why the company has this policy. I then offered her the opportunity to exchange the item. She was still angry because she wanted to return the item. I called my manager for assistance and he was able to make a special consideration for the customer, allowing her to return the item. The customer was happy and my manager was proud of the way I professionally handled the situation.”
Here are some example behavioral based questions, similar to ones you may be asked in an interview.
- Give an example of an instance when you had to deal with frequent changes or unexpected events on the job (or at school).
- Describe a situation in which you had to draw a conclusion quickly and take speedy action.
- Tell about a time when your ability to listen helped you communicate better.
- Give an example of when one of your ideas was well received by others.
- Tell about a time when you were particularly driven and highly motivated. (school or work)
- Tell about a time when you had to deal with a difficult person at work.
- Describe a time when you had to say something difficult or unpleasant to your employer or professor.